Financial services firms are entering a period of unprecedented change driven by customer expectations and rapid technological evolution.
Open data, digital services and powerful analytics have the potential to transform customer experiences for the better. But they will also disrupt business models, create new risks, and fundamentally reshape the market ecosystem.
Those institutions with a clarity-of-vision and confidence-of-purpose will thrive. Imagine delivering your future in a way that focuses on customers, drives profitability, anchors on purpose and enhances your brand. We can help you understand and navigate the many challenges along the way.
Let’s reimagine financial services, together.
Watch Video: Reimagining Financial Services
“Customer experience…has become so central to new propositions.”
Reimagine Financial Services Leadership Dialogues
We explore the topics of reinvigorating payments, refreshing customer journeys, rethinking the “Ecosystem” and how Financial Services are adapting to digitalRead more
Baringa recently hosted a panel that explored how fundamental a seamless and embedded payment journey is to the entire customer experience.Read more
Harnessing the Ecosystem
The FS sector is going through strategic redefinition, powered by evolving customer needs, emerging technologies and FinTechs and BigTechs.Read more
ISO 20022: a new language, for better payments
Customers don’t want a ‘payments experience’, they want instantaneous, seamless and reliable movements of money.Read more
Reimagining ESG: incentivising sustainable supply chains
Banks have a crucial role to play in helping business customers to become more sustainable and socially inclusive.Read more
The rise of the retail trader
Retail trading, a consequence of market digitalisation, is too prevalent to ignore. A wise response would be to manage the risks and embrace the opportunities.Read more
The changing world of asset management
Asset Managers are facing unprecedented industry shifts and developments. As a result, they have been forced into fundamentally rethinking their business.Read more
A guide to financial services channel strategy success
A well-defined channel strategy offers an effective and coherent way of realising the full potential of digital innovations for your customersRead more
The blueprint for the future of open banking
We discuss the key points from the blueprint for the future of open bankingRead more
Can payments really play a role in creating a differentiated and distinctive customer experience?
Industry experts share how payments have been a key driver in creating a differentiated and engaging customer experience in their businessesRead more
From bricks & mortar to contact centre 2.0
Digital is now the primary engagement channel within financial services. But a significant proportion of customers still value human interaction.Read more
Combining technology and human touch to get closer to customers
Forward-looking financial institutions combine the convenience of digital with the empathy of human interaction to enhance customer engagement.Read more
Reimagine booking model controls
Many firms are dealing with the challenge of embedding their booking model control framework as regulatory scrutiny and expectations mount up.Read more