Operations and Organisational Transformation Consultants

Organisational transformation

Change that reaches into every corner of your organisation. Running on agile transformation methodologies for maximum results.

Organisational transformation

We envision, plan and deliver change that reaches into every corner of your organisation. We look at your teams, processes, and portfolio in sync, and run the transformation programme on agile methodologies for maximum results.

Operating model and organisational design

We’ll translate your objectives into an operating model that works now and well into the future. At a high level, we look at your organisational structure, business processes, and system and data architecture. And then make sure you have the right governance, capabilities and culture to hit your objectives. This includes:

your vision and purpose
design principles and outcomes
measures and controls
governance and decision-making
process effectiveness
skills and structures
behaviour and culture
technology and data
designing an agile operating model
creating organisation transformation roadmaps.

Agile change delivery

Over the years, we’ve seen the power of agile project methodologies in getting transformative results. We run our programmes using these approaches to maximise the impact you achieve. You’ll benefit from our experience in:

structuring large agile transformation programmes
optimising delivery mechanisms
agile ceremonies and ways of working
reporting and measures
agile tooling.

Governance and portfolio management

We’ll keep you in the picture with a full view of where the value is being delivered across your change portfolio. This helps you prioritise resources effectively, and correct course or reprioritise any outcomes that aren’t on track. We’ll help you with:

your strategic vision, and aligning it to outcomes
measuring the value of your portfolio
lean portfolio management and governance
agile funding and resource management.

Operational excellence

Creating teams and operations that perform exceptionally in the long-term, so that everything works to serve your strategic goals.

Operational excellence

We’ll help you create teams and operations that perform exceptionally so everything works to serve your strategic goals. We take a long-term view that sets you up for sustainable success over many years.

End-to-end process optimisation

We help you take an end-to-end, systemic view of your organisation’s key processes with operational excellence, process mining and intelligent automation technologies. Then, we redesign your process to deliver better customer outcomes for less effort. This includes:

Team ways of working

A more engaging work environment helps your people thrive so they can ultimately deliver better value for customers and the business. To help you create and run those high-performing teams, we’ll look at:

daily huddles and continuous improvement ways of working
visual management
measures and targets
team-based problem solving
managing capacity
leadership mindset and behaviours.

Again and again

In the spirit of continuous improvement, your transformation work is never done, and there are always more benefits to unlock. We’ll help shift the culture of your organisation so you can keep the momentum up and carry on delivering value. We can talk about:

aligning your strategy
setting up improvement centres of excellence (CoE)
building your operational excellence capability
leadership coaching
comms and engagement
managing and realising benefits.

Our Insights

How frozen organisations can become fluid

To develop organisational agility, focus on being like water.

Rays of light shining from the screen where a finger has touched a tablet

Operational optimisation: the culture key

We provide some advice for organisations and leaders on how to become more agile and develop the resilience to thrive in this current climate.

Violets, turquoises and purples expanding on a dark background

The agility paradox

Moving from frozen to fluid: How leaders can foster organisational agility

A man writing on data sheets pinned on a whiteboard

Ruthless prioritisation: the secret to delivering a corporate strategy faster, more effectively and at lower cost

We explain why ruthless prioritisation is the single most important task for leadership teams, and how they can do it better.

Delivering Organisational Design in TMT

How to rethink your operating model and organisational structure to position your organization for success in the long-run.

Creating a culture of efficiency that saved a global universal bank more than £100m

How do you encourage a mindset of efficiency, collaboration and continuous improvement in everybody across a global organisation?

Two scientists in conversation, standing in laboratory

Restructuring a FTSE 10 health, hygiene and nutrition business into a multi business unit organisation

Read about restructuring a FTSE 10 health, hygiene and nutrition business into a multi business unit organisation.

Call centre staff wearing headsets in front of their computers

We created calm efficiency in a chaotic FTSE 100 financial services contact centre, and reduced costs by 12%

We created calm efficiency in a chaotic FTSE 100 financial services contact centre and reduced costs by 12%

Supporting the Land Registry to manage change and up productivity by 12% in the UK

We co-designed a program to create an average 12% uplift in productivity, equivalent to savings of £20 million.

Six people working in front of computers

Cutting operating costs by 40% and increasing customer satisfaction by 20% for a UK energy provider

How we restored the share price and grew customer satisfaction for a UK energy provider.

A group around a table looking at product prototypes

Reducing time to market by 50% for FMCG product innovations

A multi-billion food and beverages company faced the challenge of getting new products to market quicker, knowing that part of the answer lay in agility.