Capabilities /

Customer and digital

Customer and Digital

We design and create solutions that work for customers and businesses, and help our clients set themselves apart from the competition – whether they’re a global market leader, a national treasure or a challenger start-up.

We’re successful because we care about outcomes, helping our clients do things right, while doing the right things for their customers.

We are a passionate mix of digital strategy professionals, experience designers, operations experts, product owners and specialists from marketing, sales and service. Diverse in our perspectives and backgrounds but unified by a deep customer obsession, and a pragmatic and commercial approach to delivery.

FIND OUT ABOUT OUR WORK

Meet members of the team

Vanessa Clark

Vanessa Clark

Partner | Customer and digital | London

"Customer expectations are ever changing. Capability of new technologies is constantly evolving. Ways of working demand greater agility. We help our clients understand their customer and user expectations and how they can harness new technologies and ways of working, to improve what they offer."
 

Justin Miles

Justin Miles

Director | Customer and digital | London

"Customer expectations of products, service quality and channel choice are growing exponentially. Companies have to set themselves up to meet these ever changing customer needs. That starts with having the right customer strategies, capabilities (e.g. Service Design, Product Ownership) and operating models in place to be flexible enough to design and build customer centric offerings with pace and agility."

Focus on your sector

Digital Transformation

Most business leaders have long recognised that digital is both a threat and an opportunity. We help clients decode digital to understand disruption, successfully transform and define their path to becoming a digital enterprise.

Vision and Strategy

Having a unifying vision and executable strategy has never been more important. Traditional approaches to strategy development are often insufficient, so we base ours on a commitment to pragmatism, co-creation and value.

Customer Experience, Products and Propositions

Customers are expecting faster, transparent, and more engaging experiences than ever before. We support our clients to create experiences and propositions to focus on the greatest customer and commercial value.

Customer Service, Sales and Marketing

Businesses are constantly evolving the way they interact with customers at every touch point. We take an integrated, data-led approach, proven to help our clients deliver greater value at accelerated pace.

Customer Engagement Platforms and Technology

Understanding the customer technology landscape is key to what we do. We use this knowledge to help clients define their digital vision and strategy, supporting them to shape, accelerate and deliver successful programmes.