North America

Navigating FINRA’s 2026 Digital Risk Priorities

The pace of digital transformation across the financial sector continues to accelerate, reshaping how institutions operate, engage clients, and manage risk.

Transforming insurance operations with unified data for better ROI

A leading, publicly traded, insurance provider faced a strategic challenge: its data was scattered across multiple systems, limiting visibility and slowing decision-making across core functions including underwriting, claims, finance and marketing.

Enhancing customer experience and operational efficiency in financial services

A global financial services company was facing rising customer expectations and mounting operational pressure. With limited self-service capabilities and an outdated case-routing system, routine enquiries were overwhelming service agents, slowing response times and inflating costs.

Unlocking scalable growth in the private energy sector

A leading private energy company faced a critical challenge: its legacy systems were slowing down operations, limiting scalability, and creating friction across commercial and operational teams.

Transforming service delivery to unlock ROI for a global telecommunications provider

A global telecommunications provider was struggling with fragmented service operations and limited visibility across its customer lifecycle. Legacy systems and siloed processes were slowing response times, inflating costs, and constraining the business’s ability to scale.

Enabling commercial agility in medical device manufacturing

A global medical device company was operating with limited visibility across its commercial and operational functions.

Why customer loyalty determines the success of bank M&A

Why customer loyalty determines the success of bank M&A

Baringa insurance survey: win loyalty where others fail

Insurers risk losing loyalty as digital expectations soar. Discover why legacy systems block progress and how to win customers back.

Transforming insurance operations with unified data for better ROI

A leading, publicly traded, insurance provider faced a strategic challenge: its data was scattered across multiple systems, limiting visibility and slowing decision-making across core functions including underwriting, claims, finance and marketing.

Enhancing customer experience and operational efficiency in financial services

A global financial services company was facing rising customer expectations and mounting operational pressure. With limited self-service capabilities and an outdated case-routing system, routine enquiries were overwhelming service agents, slowing response times and inflating costs.

Unlocking scalable growth in the private energy sector

A leading private energy company faced a critical challenge: its legacy systems were slowing down operations, limiting scalability, and creating friction across commercial and operational teams.

Transforming service delivery to unlock ROI for a global telecommunications provider

A global telecommunications provider was struggling with fragmented service operations and limited visibility across its customer lifecycle. Legacy systems and siloed processes were slowing response times, inflating costs, and constraining the business’s ability to scale.

Enabling commercial agility in medical device manufacturing

A global medical device company was operating with limited visibility across its commercial and operational functions.

Helping an American personal care company become a truly digital business

How can you prepare for the future of e-commerce?

Building an offshore lending operation from scratch in Bangalore

How do you build a lending business from the ground up within one year?

Helping a global investment bank team to identify risks

How do you train a global team when travel is impossible?