Insurance

Creating resilience and safety for all

The insurance industry is changing fast. Our expertise spans across general insurance and the London market bringing perspectives and pragmatism to overcome the hurdles of this increasingly volatile landscape. We’ll help you face the challenges of advanced technology and regulation, tackle the struggles of an uncertain future, while always putting people and purpose first.

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    Generated £6m a year increased revenue boost

    We transformed engagement, distribution and sales for a health insurer, boosting customer sales and promoter scores, while reducing costs by £2 million a year

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    50% cut in contact to sale time

    We boosted conversion rates and sales through the delivery of an agile business change operating model, bringing together data, innovation and actuarial insight capabilities

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    Drove agile change programme for faster impact

    We supported leading Life & Pensions provider with their operating model design for a more agile change delivery capability, allowing them to release propositions to market faster and drive organisational agility

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Financial Times Awards 2025

Financial Times rankings 2025

We have been recognised in the FT survey of leading UK management consultants in the Insurance category.

Read more about our FT rankings here

Discover Our Insights

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Architecting Loyalty in Financial Services

Financial Services customers and clients want seamless, personalised, instant services. Wherever. From whoever.​ Becoming the financial partner of choice means change.

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What do consumers want from insurers?

We surveyed over 2,000 consumers to identify if insurers are positioned to meet the needs of consumers and which challenges they need to address.

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How prepared are you as an insurer for net zero target setting?

A target setting deadline is fast approaching for Net Zero Insurance Alliance (NZIA) signatories.

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Explore Our Impact

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Streamlining home insurance enables reducing operating costs

How do you deliver digital transformation with more certainty, fewer delays and minimal disruption - at a pace that defies conventional expectations?

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And then there was one: helping two insurance firms join forces

How do two major insurers navigate the choppy waters of a merger and come out stronger the other side?

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Cutting a global insurer’s supplier onboarding time by 50%

What motivates stakeholders to fix a complex process that they’ve tried to fix before?

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Meet Our Experts

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Katharine Williams

Partner, expert in Long Term Savings and Investments

Contact Katharine
31102

John Joannou

Partner, expert in Insurance and Technology

Contact John
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Roy Jubraj

Partner, expert in Financial Services

Contact Roy
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David Stewart

Partner, expert in Commercial, Specialty Insurance

Contact David
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Steven Watson

Partner, expert in Insurance

Contact Steven
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Stuart Whaites

Partner, expert in General Insurance

Contact Stuart
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Paul Wildman

Partner, expert in Insurance

Contact Paul
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Is digital and AI delivering what your business needs?

Digital and AI can solve your toughest challenges and elevate your business performance. But success isn’t always straightforward. Where can you unlock opportunity? And what does it take to set the foundation for lasting success?

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