Insurance

The personalisation imperative: how health insurers are boosting loyalty

The health insurance market is at an inflection point. Our recent Insurance survey examined loyalty drivers, digital experience expectations, and the evolving challenges insurers face in meeting growing customer demand. We have drilled down into our UK Health insurance respondents aged between 16-34 to determine what this means for the UK Health Insurance market.

Reimagining the insurer in the age of AI

Reimagine insurance service and operations in the age of AI, where value comes from stronger foundations and AI that enhances human judgement.

Baringa insurance survey: win loyalty where others fail

Insurers risk losing loyalty as digital expectations soar. Discover why legacy systems block progress and how to win customers back.

Architecting Loyalty in Financial Services

Financial Services customers and clients want seamless, personalised, instant services. Wherever. From whoever.​ Becoming the financial partner of choice means change.

Streamlining home insurance enables reducing operating costs

How do you deliver digital transformation with more certainty, fewer delays and minimal disruption - at a pace that defies conventional expectations?

And then there was one: helping two insurance firms join forces

How do two major insurers navigate the choppy waters of a merger and come out stronger the other side?

Cutting a global insurer’s supplier onboarding time by 50%

What motivates stakeholders to fix a complex process that they’ve tried to fix before?