Why wouldn’t businesses be community-focused? Especially if you consider your communities as customers? Andrew shares his personal experiences of why being community-focused is essential for survival, and how, through his roles, he has had to tackle some of the toughest challenges head-on.

This video is part of our series on the Economics of Kindness. Find out how we're changing the way that business sees kindness in the workplace.
The Economics of Kindness

On this page, you can watch our full video with Andrew Reaney or jump to the excerpts:

  • Why it is essential for businesses to be community-focused and what happens if they’re not.
  • What are the benefits of being community-focused?
  • His personal experience at British Gas and the service delivered to customers.
  • His experience faced throughout Covid leading the business.

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Meet our experts

Ellen Fraser

Ellen Fraser

Ellen Fraser leads Baringa’s global Energy Retail, Networks and Water practice and has the responsibility for Baringa’s portfolios in the UK, Europe and Australia. She’s sat in boardrooms with the CEOs of every major UK energy supplier, and even informed policy with energy regulator Ofgem. She’s a familiar face commenting on the BBC, and quoted everywhere from the Financial Times to The Guardian.

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Picture of Vanessa Clark

Vanessa Clark

Vanessa Clark leads the Customer and Digital team and works across energy, utilities and resources; financial services; government and public sector; and products and services. She helps clients turn their promises into better customer experiences and embrace technology to unlock new solutions, especially in treating vulnerable customers better.

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