Energy, utilities and resources /

Retail energy markets

" They deliver. They deliver by giving clear actions and ownership to the people around the business without making you feel that you’ve been dictated to. "

Jo Cox, Commercial Director, Centrica Connected Home

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Retail energy markets

Retail energy markets across the globe are facing unprecedented levels of disruption. Suppliers must become more efficient, and develop new ways of working to survive in a rapidly changing environment.

Our unparalleled industry knowledge and collaborative spirit help us provide expert advice and hands on support through strategic planning and delivery of sustainable change.

Meet members of the team

Ellen Fraser

Ellen Fraser

Partner - Energy, utilities and resources

" Energy companies have always talked of needing to transform - whether to adapt to new regulations, meet evolving customer expectations or to reduce costs – but few have achieved the radical changes that are demanded of them now. The recent step change in competition in the market and the political and regulatory pressure requires customer-centric and data-driven transformations from even the nimble smaller suppliers. "

Ryan Thomson

Ryan Thomson

Partner - Energy, Utilities and Resources

" The successful energy retailer of the future will look very different to many of those operating today - if your core product is commoditised, the price is becoming more transparent and it is becoming easier to switch, the key question for me is, what is your differentiated value proposition to a Smart-enabled customer?  Undiversified suppliers will struggle to compete, Understanding what customers want and delivering the outcomes they value will be key. "

Focus on your sector

Smart homes and innovation

We shape and implement innovative policies and technologies which are disrupting the energy market. We play an instrumental in the ongoing smart meter rollout, advising governments and helping suppliers generate demand and drive value from smart meters through advanced analytics.

Customer and digital transformation

We help clients transform their customers’ digital experience. Our exceptional energy market knowledge, service design and product owner techniques not only help improve customer satisfaction but also drive down costs.

Field force transformation

We partner with our clients to increase productivity and improve planning and scheduling of mobile field workforces. Our changes create a performance culture which lead to tangible benefits for the customer and an increase in efficiency for the client.

Regulatory readiness and compliance

We have a deep understanding of industry regulations and the future trends that are shaping the market. We use this knowledge to advise regulators and energy suppliers as they evolve, and work with organisations as they enter the market. We also help clients respond to consultations and investigations.

Cost optimisation

In a radically changing market, incremental cost reduction is no longer sufficient: suppliers need to drive truly transformational efficiency. We help clients to develop and implement enterprise-wide cost reduction programmes, underpinned by our leading analytics and automation capabilities.

Product propositions and new markets

We leverage our thorough understanding of pricing, sales and debt within the energy industry, whilst brining innovative ideas from our cross-sector experience, to help clients to develop new commercial strategies and to optimise revenue streams.