Growing numbers of customers, and businesses, are more financially vulnerable than ever.
Many are finding themselves vulnerable for the first time, with those already in vulnerable situations being more squeezed than ever. This is bad for society and bad for business – no one wins where debt is concerned.
We’ve been speaking with industry experts to gain their insights into the financial vulnerability challenges facing business and customers.
Watch our videos below and get in touch to speak with one of our experts.
The financial vulnerability challenge facing customers - Katy Taylor, COO, Southern Water
The financial vulnerability challenge facing energy suppliers - Steve Crabb, Independent Chair, Vulnerability Commitment, Energy UK
The outlook for financial vulnerability in 2022 - Ramona Vlasiu, COO, EON Next
The outlook for customers in 2022 – Jo Causon, CEO, Institute of Customer Services
Taking a person-centred approach to managing financial vulnerability
As Australia starts to feel the impact of rising energy bills, we share our view.Read more
Safeguarding Financial Vulnerability
Growing numbers of customers, and businesses, are more financially vulnerable than ever.Read more
Bringing the industry together to support customers
We share an overview of the challenges, solutions and success factors highlighted by our clients and industry partners around financial vulnerabilityRead more
Financial Vulnerability: how to be part of the solution
Businesses should prepare to support their customers in managing the pressure of household finances rising.Read more