Growing numbers of customers, and businesses, are more financially vulnerable than ever.
Many are finding themselves vulnerable for the first time, with those already in vulnerable situations being more squeezed than ever. This is bad for society and bad for business – no one wins where debt is concerned.
We’ve been speaking with industry experts to gain their insights into the financial vulnerability challenges facing business and customers.
Watch our videos below and get in touch to speak with one of our experts.
The financial vulnerability challenge facing customers - Katy Taylor, COO, Southern Water
The financial vulnerability challenge facing energy suppliers - Steve Crabb, Independent Chair, Vulnerability Commitment, Energy UK
The outlook for financial vulnerability in 2022 - Ramona Vlasiu, COO, EON Next
The outlook for customers in 2022 – Jo Causon, CEO, Institute of Customer Services
Related Insights
Navigating financial vulnerability across the UK
We explore the underlying causes of financial vulnerability and examine the outlook for winter 2025.
Read moreBritain’s poorest face doubling of debt to energy suppliers
According to Baringa's figures, Britain’s poorest people now owe twice as much to energy suppliers as they did during the 2022 energy crisis.
Read moreTaking a person-centred approach to managing financial vulnerability
As Australia starts to feel the impact of rising energy bills, we share our view.
Read moreSafeguarding Financial Vulnerability
Growing numbers of customers, and businesses, are more financially vulnerable than ever.
Read more