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Der Handel im Wandel
Trading teams are at the heart of any retailer, but are facing a more challenging market than ever.
Billions have been invested in digitising the customer experience, but the commercial functions which ultimately drive the customer proposition have instead been viewed
as an operational cost to be cut.
The approach used by successful retail leaders sees deep customer knowledge merging with the best of technology and process to delight the customer. Engaged teams operate within agile team structures across the business.
Unlocking trading teams’ potential can increase market responsiveness, drive insight-led decision making, improve commercial outcomes and reduce costs.
We can help you to create a clear vision and a path to achieve leading capabilities at scale.
What we believe
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OUR THINKING
Thinking like a customer: the path to retail success
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OUR THINKING
Trading team optimisation: time to add value
How we do it
OUR THINKING
Retailers who want to think like their customers need actionable insights
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OUR THINKING
Equipping trading teams to thrive
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OUR THINKING
My customers have gone digital – what now?
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OUR THINKING
Covid-19: People, talent & workforce planning – five actions that speak louder than words
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OUR WORK | CASE STUDY
Digital transformation of a retailer
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OUR THINKING
Covid-19: Insights at pace
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OUR THINKING
The Future of Work
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OUR THINKING
The Rise of the Retail Trader
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OUR THINKING
Become Digital Podcast - Episode 1: we speak with Portugal retailer Worten
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OUR THINKING
Achieving the benefits of a multi-brand product portfolio
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