Operations and Organisational Transformation
When operations are running smoothly, people are free to focus on strategic priorities, deliver value to customers, and drive enhanced bottom-line benefits. We partner with you to achieve these outcomes. We help transform your organisation to optimise your end-to-end processes, focus you in on the things that get results, and develop your teams so they live and breathe continuous improvement.
Organisational transformation
Change that reaches into every corner of your organisation. Running on agile transformation methodologies for maximum results.
Organisational transformation
We envision, plan and deliver change that reaches into every corner of your organisation. We look at your teams, processes, and portfolio in sync, and run the transformation programme on agile methodologies for maximum results.
Operating model and organisational design
We’ll translate your objectives into an operating model that works now and well into the future. At a high level, we look at your organisational structure, business processes, and system and data architecture. And then make sure you have the right governance, capabilities and culture to hit your objectives. This includes:
- your vision and purpose
- design principles and outcomes
- measures and controls
- governance and decision-making
- process effectiveness
- skills and structures
- behaviour and culture
- technology and data
- designing an agile operating model
- creating organisation transformation roadmaps.
Agile change delivery
Over the years, we’ve seen the power of agile project methodologies in getting transformative results. We run our programmes using these approaches to maximise the impact you achieve. You’ll benefit from our experience in:
- structuring large agile transformation programmes
- optimising delivery mechanisms
- agile ceremonies and ways of working
- reporting and measures
- agile tooling.
Governance and portfolio management
We’ll keep you in the picture with a full view of where the value is being delivered across your change portfolio. This helps you prioritise resources effectively, and correct course or reprioritise any outcomes that aren’t on track. We’ll help you with:
- your strategic vision, and aligning it to outcomes
- measuring the value of your portfolio
- lean portfolio management and governance
- agile funding and resource management.
Operational excellence
Creating teams and operations that perform exceptionally in the long-term, so that everything works to serve your strategic goals.
Operational excellence
We’ll help you create teams and operations that perform exceptionally so everything works to serve your strategic goals. We take a long-term view that sets you up for sustainable success over many years.
End-to-end process optimisation
We help you take an end-to-end, systemic view of your organisation’s key processes with operational excellence, process mining and intelligent automation technologies. Then, we redesign your process to deliver better customer outcomes for less effort. This includes:
- value stream mapping
- analysing demand
- intelligent automation
- future state operational design
- test and learn change
- cost reduction
- risk and compliance uplift
- process mining and analytics
- process transformation.
Team ways of working
A more engaging work environment helps your people thrive so they can ultimately deliver better value for customers and the business. To help you create and run those high-performing teams, we’ll look at:
- daily huddles and continuous improvement ways of working
- visual management
- measures and targets
- team-based problem solving
- managing capacity
- leadership mindset and behaviours.
Again and again
In the spirit of continuous improvement, your transformation work is never done, and there are always more benefits to unlock. We’ll help shift the culture of your organisation so you can keep the momentum up and carry on delivering value. We can talk about:
- aligning your strategy
- setting up improvement centres of excellence (CoE)
- building your operational excellence capability
- leadership coaching
- comms and engagement
- managing and realising benefits.
Our Insights
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Creating a culture of efficiency that saved a global universal bank more than £100m
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Restructuring a FTSE 10 health, hygiene and nutrition business into a multi business unit organisation
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We created calm efficiency in a chaotic FTSE 100 financial services contact centre, and reduced costs by 12%
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Supporting the Land Registry to manage change and up productivity by 12% in the UK
We co-designed a program to create an average 12% uplift in productivity, equivalent to savings of £20 million.
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Cutting operating costs by 40% and increasing customer satisfaction by 20% for a UK energy provider
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Reducing time to market by 50% for FMCG product innovations
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