Transforming operations to power performance
Operational excellence unlocks value, increases performance and drives growth. We transform how your organisation runs. Streamlining processes, optimising teams, eliminating costs and leveraging smart solutions. We make excellence the way you do business.
How far could your business go with smarter operations?
Whether you’re navigating market disruption, chasing ambitious growth or managing complex legacy systems, operational excellence unlocks the results your organisation needs. Our Tech and AI enabled operational improvement experts are your partner for the journey. We uncover and deliver efficiencies that empower your business to achieve more – standardising and automating processes, supercharging productivity and driving down costs.
We design and implement tech-enabled operations tailored to your strategic goals, harnessing process intelligence and advanced AI to reveal hidden value and future-proof your business.
With deep industry knowledge and a proven track record, we deliver solutions that make a measurable difference. We bring clarity to complexity and boost competitiveness by placing intelligent, actionable insights at the heart of your organisation's performance.
Our Operational Performance Improvement Services
Operational excellence
Are underperforming operations holding your organisation back? Together, we can change that. By optimising processes, improving team productivity, introducing our ‘3D operational excellence approach’ and driving sustainable improvement. We empower your organisation to achieve best-in-class performance and long-term excellence.
Tech and AI-enabled operations
Looking to harness Technology and AI for leaner, smarter operations? We help you design, deliver and scale AI and automation across processes and teams, freeing your business to focus on the activities that create real customer value.
Business process management and intelligence
Want a clearer view of where your operational effort goes? We help you harness advanced BPM tools to enhance process visibility, simplify compliance and create a solid foundation for sustainable process improvement.
Our Insights
Why are B2B SaaS companies throwing profit and value away?
Too many PE-backed B2B SaaS firms are losing value. Discover how strategic pricing can protect margins and unlock growth, fast.
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How to improve profitability without hacking at costs
Discover two powerful strategies for improving profitability without undermining growth.
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The rise of the COO podcast
In this podcast we explore some of the greatest challenges and opportunities for COOs over the next three – five years.
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How frozen organisations can become fluid
To develop organisational agility, focus on being like water.
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Operational optimisation: the culture key
We provide some advice for organisations and leaders on how to become more agile and develop the resilience to thrive in this current climate.
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The agility paradox
Moving from frozen to fluid: How leaders can foster organisational agility
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Ruthless prioritisation
The secret to delivering a corporate strategy faster, more effectively and at lower cost
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Delivering Organisational Design in TMT
How to rethink your operating model and organisational structure to position your organization for success in the long-run.
Read moreOur Impact
Creating a culture of efficiency that saved a global universal bank more than £100m
How do you encourage a mindset of efficiency, collaboration and continuous improvement in everybody across a global organisation?
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Restructuring a FTSE 10 health, hygiene and nutrition business into a multi business unit organisation
Read about restructuring a FTSE 10 health, hygiene and nutrition business into a multi business unit organisation.
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We created calm efficiency in a chaotic FTSE 100 financial services contact centre, and reduced costs by 12%
We created calm efficiency in a chaotic FTSE 100 financial services contact centre and reduced costs by 12%
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Supporting the Land Registry to manage change and up productivity by 12% in the UK
We co-designed a program to create an average 12% uplift in productivity, equivalent to savings of £20 million.
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Cutting operating costs by 40% and increasing customer satisfaction by 20% for a UK energy provider
How we restored the share price and grew customer satisfaction for a UK energy provider.
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Reducing time to market by 50% for FMCG product innovations
A multi-billion food and beverages company faced the challenge of getting new products to market quicker, knowing that part of the answer lay in agility.
Read moreOur Experts
Is digital and AI delivering what your business needs?
Digital and AI can solve your toughest challenges and elevate your business performance. But success isn’t always straightforward. Where can you unlock opportunity? And what does it take to set the foundation for lasting success?