Rob is a Partner within our Operational Excellence Practice. He joined the OE leadership team in 2013 to support the growth of the business with new Lean, BPM and Systems Thinking client offerings. He has 15 years’ experience in the consulting industry working with a broad range of Energy, Utility and Financial Services clients. Rob specialises in the design, development and implementation of Operational Excellence programmes at all levels, ranging from individual teams or processes, through to companywide initiatives that span geographies and business units.
Rob has deep expertise in end to end process transformation, team operational performance improvement, pragmatic systems thinking methods, capability building and deployment. He works with senior leaders, operational leadership teams and front line staff to help them achieve strategic goals around customer service and satisfaction, revenue growth, cost reduction and cash release and has a proven track record of delivering sustainable, self-sufficient change at all levels of an organisation.
Rob brings passion and a focused but highly personable approach to his client engagements. Outside of work Rob is a keen cyclist and Chelsea fan (since long before they were any good!), he enjoys cooking and heading off travelling around Italy or the South of France. He is married to his wife Emma and lives in Twickenham.