The landscape of insurance is evolving, as insurers face into new regulation requirements, cost challenges and changing customer behaviours. To help inform how these changes may impact the industry, we sought insights from both sides of the coin, discussing strategic goals with insurers, whilst surveying 2,000 consumers from all major UK insurers, to understand their viewpoint across key industry topics - including consumer needs, purchasing and renewing behaviour, new products and propositions and new entrants into the market.
Download our report to find out more about what consumers really want from insurers.
London Market Data Survey 2023
Our report canvasses over 20 organisations in the London Market to uncover pain points regarding use of data and investments being made to remain competitive.Read more
Supporting reluctant customers to become a digital-first insurer
How did a leading healthcare cover provider overcome initial resistance from customers to encourage them to embrace new digital channels?Read more
Leading the operational transformation that made a £4 billion insurance deal possible
How did an insurer cut through the complications of one of the biggest carve-outs in recent history to emerge stronger and better equipped for the future?Read more
UK Wealth and Retirement Market Survey
Our report canvases views from clients within the Wealth and Retirement sector to understand trends in strategic trajectory and organisational changes across the sector.Read more