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A lot can happen in the space of a few weeks. The last time we talked about products and services was part of our twelve shifts series and the global pandemic was yet to be declared. Fast forward to today and we are seeing the economic impact of Covid-19 unfold. Government grants are keeping previously successful companies from going under. Friends, family and colleagues are all directly or indirectly affected. Life – and the way customers consume products and services – has been turned upside down. Many companies across all industries – but especially in retail and entertainment – have had to reevaluate and redesign their products and services at an unprecedented speed, just to stay relevant. When the lockdown removes footfall, or government restrictions make your offering more-or-less impossible to access, things have got to change, and fast.
The last few weeks have been difficult for companies across industries – responding to the significant pressures created by the Covid-19 ...