How to best serve the needs of potentially vulnerable customers in 2021 against the backdrop of a difficult economic environment is a vast challenge for Insurers. Vulnerability drivers are rising, from increased unemployment to shorter-term factors such a bereavement, whilst expectations from the regulator are unwavering. Many firms are sensibly looking at 2021 as a defining year to demonstrate that their organisations are set up to accommodate potentially vulnerable customers.Here we explore some of the key vulnerability topics in insurance and how insurers can act now to mitigate key risks.
Margarida Ferreira - 16 Dez