Insights and News /

08 April 2022

Financial Vulnerability – industry insights

James Cooper

James Cooper
Partner and expert in transformation of utilities

Vanessa Clark

Vanessa Clark
Partner, expert in customer experiences and digital

Growing numbers of customers, and businesses, are more financially vulnerable than ever.

Many are finding themselves vulnerable for the first time, with those already in vulnerable situations being more squeezed than ever. This is bad for society and bad for business – no one wins where debt is concerned.

We’ve been speaking with industry experts to gain their insights into the financial vulnerability challenges facing business and customers.

Watch our videos below and get in touch to speak with one of our experts.

The financial vulnerability challenge facing customers - Katy Taylor, COO, Southern Water


The financial vulnerability challenge facing energy suppliers - Steve Crabb, Independent Chair, Vulnerability Commitment, Energy UK


The outlook for financial vulnerability in 2022 - Ramona Vlasiu, COO, EON Next


The outlook for customers in 2022 – Jo Causon, CEO, Institute of Customer Services


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