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Welcome to our Leadership Dialogues, where we focus on rethinking financial services. We have been exploring topics across reinvigorating payments, refreshing customer journeys, and now rethinking the ecosystem.In this video, Baringa's Lucine Tatulian speaks to Ben Rayner, Head of Innovation and Productivity, Citigroup Global Capital Markets Operations and Technology about the need for large banks to modernise their legacy architecture and move towards being more digitally mature.The concept of FS institutions evolving to construct a more holistic ecosystem of both “bank” and “non-bank” players has been around for years, but has significantly picked up pace recently. This ongoing demand for improvement, automation, efficiency has not gone away, and in fact, is becoming harder to find and deliver.Citi's mission is to serve as a trusted partner by responsibly providing financial services that enable growth and economic progress. Learn more in our Harnessing the ecosystem article.
Reimagining the branchDigital is now the primary engagement channel within financial services. But a significant proportion of customers still value human interaction. The resulting need to...
A well-defined channel strategy offers an effective and coherent way of realising the full potential of digital innovations for your customers.