Baringa’s ambition is to build the world’s most trusted consulting business in its chosen industries by providing a radically different experience for their clients, creating the most engaging culture for Baringa people, and stewarding the business for the next generation…
‘….by putting people first, creating impact that lasts.’
Baringa Partners LLP is a market-leading management consultancy with a focus on the challenges of tomorrow across the Consumer Products & Retail, Telecommunications & Media, Energy & Resources, Central Government and Financial Services industry sectors. Our business is built on the abilities of our people, our reputation among leading organisations and our partnership approach to working with clients. Combined with our in-depth knowledge and industry experience, we are driven to deliver long-lasting results for our clients.
Client satisfaction is critical to our on-going success. It is key to both building long-term relationships and continuously assessing and improving our client delivery.
Our approach to Quality Management is led by our Quality Assurance (“QA”) Partner process. This process is central to understanding and continuously improving client satisfaction while successfully delivering our engagements. The QA Partner role forms part of the overall Quality Assurance approach we take at Baringa to ensure that the quality of our delivery is maintained to the exceptional standards we like to set ourselves.
Our approach to Quality Management operates across 7 Quality Assurance Dimensions:
- Cost and Benefits – Performance of the Baringa programme delivering overall business value, benefits and to agreed cost profile
- Governance and Control – Ensuring engagement and delivery standards, controls and processes are in place and operating effectively
- Team and Skills – The Baringa team having the right skills and experience to successfully deliver the engagement
- Sponsorship and Stakeholders – Examining whether sponsors and stakeholders are engaged in the programme, are taking appropriate actions where needed and are aware of the value Baringa is providing
- Scope and Solution – Clearly defining an engagement scope aligned to the signed contractual agreement
- Planning and Delivery – That the performance of Baringa’s programme delivery is robust, complete and feasible
- Specialist – Domain specialist QAs e.g. to address technical, data, modelling projects using a tailored approach to deep dive into project outputs
Baringa’s Business Units will own the risk assessment of each engagement and will, where required, allocate an appropriate QA Partner. All client involvement in Quality Assurance activities will be agreed up-front with the client.
Our approach is supported by a number of standardised tools, including:
- Standard Quality Assurance Questions
- Delivery Risk Scorecards
- Communications and review templates
Our Quality Assurance approach and tools are reviewed regularly and posted on the Baringa company intranet, which is available to all employees.
Although our Managing Partner has ultimate responsibility for Quality, all employees have a responsibility to ensure that Quality is embedded in everything we deliver to our clients. The Engagement Lead for each project is responsible for overall sign off of deliverables before they are released to clients. Our Quality Management Approach and this Statement are owned by Managing Partner, Adrian Bettridge.
This Statement has been approved by the Partners of Baringa Partners LLP.
Signature
Signed by Adrian Bettridge, Managing Partner, Baringa Partners LLP
Date: 02.06.2023
Next Review: 02.06.2024