Financial Services

The IQ and EQ to help you reimagine your business

The pace of change in financial services has never been greater, as customer expectations increase, technology advances, and regulation evolves. Our specialists help you see over the horizon and enable you to fully embrace the potential of your business. Together, we shape and build the future of your business with you and your teams. We do this with the passion, curiosity and care that you need to be true to your purpose and promises to customers and society.

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    20% boost to customer satisfaction

    We designed and delivered the transformation of a major retail bank, leading to a 20% increase in customer net-promoter-score (NPS)

  • Scaled up card system to handle 1.5m payments an hour

    We supported the upgrade of banking services by boosting the efficiency, security and resilience of market-critical payments system

  • two cogs

    20% boost in productivity and improvement in customer service

    We led a large-scale agile transformation, boosting skills and capabilities. This increased operational and customer service capacity by 20% in a cost constrained environment

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Financial Times Awards 2025

Financial Times 2025 rankings

We have been recognised in the FT survey of leading UK management consultants with rankings in Financial Institutions and Services, Insurance and Finance, Risk & Compliance.

Read more about our FT rankings here

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Best Workplaces for Wellbeing Award Great Place to Work UK 2024 Financial Times Award 2025

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