How do two major insurers navigate the choppy waters of a merger and come out stronger the other side?
We’d steered our client through big changes before, but nothing like this. An acquisition by another firm spelled a seismic shift for the company, and a lot of uncertainty for its people.
We helped the client make tough choices
We led all the work it took to get the two companies operating as one. A team of about 20 Baringa specialists went in-house to immerse themselves in the two businesses and make sure important decisions got made. When there were two ways of doing one thing, we offered an objective eye on which would work better. When systems had to be merged, we mapped out the best way to do it.
With jobs on the line and both companies’ culture at stake, we had to handle the project with care. We talked, listened, and always spelled out the ‘why’ behind the ‘what’. We knew that the smartest systems would count for nothing if the people in the newly merged organisation didn’t share a sense of purpose.
Things worked from day one
We seamlessly blended tech, systems, and operations. From the moment an employee tapped their card on the front gate of their new building, to the minute they opened their email inbox, to the day they got their monthly payslip – every detail was taken care of by the time the two firms started operating as one.
With these solid foundations set up, the new insurance firm could start harnessing the power of its combined people, products, and customer base.
Related Case Studies
Supporting reluctant customers to become a digital-first insurer
How did a leading healthcare cover provider overcome initial resistance from customers to encourage them to embrace new digital channels?Read more
Leading the operational transformation that made a £4 billion insurance deal possible
How did an insurer cut through the complications of one of the biggest carve-outs in recent history to emerge stronger and better equipped for the future?Read more
Creating the insurance platform of the future for one of the UK’s largest insurers
How do help our client to deliver seamless digital experiences for their customers?Read more
Transforming the cyber and resilience function of a major insurer
Cyber and resilience aren’t just about preventing and withstanding loss, but allowing people to work effectively.Read more