Our Thinking

News and views on topical issues

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23 Feb 2018

Stretch targets: The implications of changing customer satisfaction measures on water companies

Ofwat published the Price Review consultation (PR19) in July and water companies have been busy focusing attention on their response to the regulators plans for the next five-year Asset Management Plan (AMP) period. Encouraging the water industry to catch up with higher levels of customer service found in other industries, the document outlines a fundamental change in the way customer experience is measured.

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Blog

22 Feb 2018

2018: Why waiting for the bill will be a thing of the past

I eat out… a lot. At the last count nearly 20% of my disposable income went into the pockets of restaurants (both chain and independent). I have two pet hates: Waiting for the bill Being asked if everything is ok before I’ve taken my first mouthful of food.

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Blog

21 Feb 2018

Selling innovation to regulated utilities

Traditional network companies – water, gas, electricity – are not typically thought of as bastions of blue sky thinking. With a focus on safety and continuity of supply, and regulatory incentives to keep costs down, they have tended to opt for tried and tested approaches. And yet, significant change is underway, perhaps nowhere more so than with the electricity Distribution Network Operators (DNOs).

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Blog

19 Feb 2018

Direct trade wins with Blockchain – what next for traditional commodity players?

In our last two blogs we discussed the concept of using smart contracts executed on Blockchain-based shared platforms to realise the benefits of Distributed Ledger Technology (DLT). This time we explore another potential near-term application in commodity trading.

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Blog

15 Feb 2018

Valentine’s Day is more fun if you use your imagination; that’s true of retailers too.

Valentine’s has roots in the Roman festival of Lupercalia, the debut of ancient blind date - men and women’s names drawn and randomly matched to spend the feast day together. Chaucer and Shakespeare’s obsession with love brought it to popular culture.

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