In a world of increasing market, regulatory and organisational change, we help energy companies perform better and increase profitability.
The heart of any energy network company is its field force, whether it’s maintaining assets, delivering new connections or restoring power, this critical part of the business is key to ensuring strong customer relationships. We have enabled smarter working through mobile devices and applications, improved scheduling performance and algorithms and designed the operating models and functions for high performing field team leaders and staff.
Strong employee engagement is core to driving adoption and embedding of these types of changes – our change teams have helped to achieve client goals through our innovative and tested approaches. By instilling customer service excellence into field operations, and helping clients understand their impact on customers, we help network businesses meet regulators’ demands for greater customer focus.
Network management and control systems are also key to any energy network company. With rapid changes in Smart Grids, innovation in these critical systems is changing. We have helped network companies select and deliver new network management systems which are able to rapidly adapt to the new market structures.
We are an independent business not linked to any specific vendor. We give impartial advice to our clients about the capabilities and technologies they need in order to achieve their outcomes in a TOTEX regime.