Jim HaywardSenior Partner, Retail Energy

Jim was responsible for founding the European operation in 2000, and in combination with the Senior Management team that he rapidly put together, has helped drive the business from start-up to its current position as one of the fastest growing and most innovative consulting organisations operating in the European market. The company has gone from strength-to-strength over its ten years of operations, and presently has over 100 staff working across a base of clients that are pre-eminent within their markets.

Recent roles for Jim include helping one of the UK's largest vertically integrated energy companies develop a new business operating model. The implementation will not only deliver significant business performance improvements, but will also introduce a significantly changed customer interaction delivering market-defining levels of customer experience and loyalty. Jim's wider professional experience includes work across both retail and wholesale sectors of the energy markets, with skills including programme and project management, business design, process development, and solution delivery.

Jim maintains a balance of client-facing delivery work and internal business operational management. Within this latter role, Jim takes a management accountability for the 'people' side of our business, including all activities required for recruiting and retaining the best staff in the market. Recent developments in this area include the development of our core values, and our recent recognition as being one of the top ten Great Places To Work in the UK.

Outside of work, Jim is a long-suffering supporter of Manchester City Football Club (for which he would like to "thank" his father), and likes to keep fit through various challenges including mid-distance running events. He has realised his best times are behind him, and is looking forward to being more competitive in the veteran's category.