Retail and corporate banks find themselves operating in an increasingly complex, saturated and challenging market. With their wide range of products and services delivered across multiple channels, the need for these organisations to keep evolving their customer proposition has never been greater.

Banks cannot afford to lose sight of business fundamentals: driving organic sales and revenue expansion, positioning for inorganic growth opportunities, delivering significant enhancements to operational efficiency, and adhering to regulatory standards. It is critical that they have the processes, systems and capabilities in place that enable them to:

• Understand the potential impact of changing regulation on their go-to-market and servicing organisation
• Focus on their customer and channel strategy, including development of new product capability while responding to demands for better service
• Recognise the effects of regulation on structural reform and overall business operating models
• Drive efficiency by simplifying and unifying operational processes 

Baringa Partners offers a wide range of expertise and experience to its clients in retail and corporate banking, including:

• Strategy, product delivery and distribution channel expertise across current and savings accounts, mortgages, credit cards and other lending services
• Business and operational process definition, design and optimisation methodology
• Business change and delivery capability from front-to-back, including people, process and organisations
• Customer experience analysis and improvement
• Regulatory compliance and risk management