With a multitude of products and propositions available to consumers, today’s energy market is a truly complex and competitive environment.  Retail utilities face a unique combination of challenges.  They must provide essential services but are expected to encourage their customers to reduce product consumption.  They must ensure service delivery regardless of circumstance, while the financial markets and company owners rely on them to maintain their track record of solid financial returns.

Delivering the standards of service customers expect, while at the same time responding to internal demands to control costs, is a significant challenge.  With our extensive experience of delivering innovative solutions to utilities clients, Baringa Partners is ideally positioned to assist companies to truly differentiate themselves in the market. Our services include:

• Selection and configuration of specialist CIS/CRM and ERP systems
• Management of account-centric exception and reporting systems
• Programmes for margin optimisation between wholesale trading and retail
• Solution assurance to ensure benefits realisation
• Quality delivery in large systems integrator-led programmes
• Leadership and benchmarking of customer services efficiency programmes
• Consulting support for marketing and business development
• Data readiness and data audit services
• Smart metering workshops
• Metering deployment options analysis